FAQs

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Shipping FAQ's

General FAQ's

Cartridge Cleaner FAQ's

Console Cleaner FAQ's


 

Shipping FAQ's

Q: Do you ship to Canada?

We can ship any products from this collection to Canada. 

Note: The kits that contain our 1UP fluid are classified as dangerous goods (flammable), and incur much higher shipping costs. In this case it is recommended to provide your own isopropyl (rubbing) alcohol to use with your 1UPcards. Buyer is responsible for any applicable VAT, duties, import fees, etc.

Please let us know if you have any questions. We're happy to help.

Q: Do you ship overseas? (Outside the contiguous U.S.)

We can ship any products from this collection overseas. (This includes Alaska and Hawaii)

Note: The kits that contain our 1UP fluid are classified as dangerous goods (flammable), and will not ship via airplane. In this case it is recommended to provide your own isopropyl (rubbing) alcohol to use with your 1UPcards. Buyer is responsible for any applicable VAT, duties, import fees, etc.

Please let us know if you have any questions. We're happy to help.


 

General FAQ's

Q: Do you have wholesale pricing?

Yes! We are always interested in working with game shops to carry the 1UPcard product line. Many game shops also use 1UPcards to batch clean the games that they sell in their stores. If you have a game shop and would like to become a reseller, please get in touch

Q: Do you have a PAL SNES (Super Nintendo) cartridge cleaner?

Not yet, but we would like to. We haven't found a vendor for the PAL SNES cartridges yet. If you know of one, let us know! Our current SNES console cleaner is only compatible with NTSC machines. 

Q: Are you planning on making a Turbo Grafx 16 cleaning kit for the HuCard Slot inside the console?

A Turbo Grafx 16 cleaning kit is on our list to make eventually. Subscribe to our newsletter and we will update you. 

Q: Are you planning on making cleaner for the the controller pak slot on the Nintendo 64 controllers?

A cleaner for the the controller pak slot on the Nintendo 64 controllers is on our list to make eventually. Subscribe to our newsletter and we will update you. 

Q: Can you make a cleaner for Nintendo DS?

We would love to! They are a little more intricate than other cleaners, but we hop to offer it eventually. Subscribe to our newsletter to stay updated.

Q: Do you plan on adding a Sega Master System console cleaner?

We'd like to! Do you know of a source for the raw shells/cartridges? If you know of one, let us know!

Q: Could you could make a Famicom cart cleaner?

We most certainly will. Subscribe to our newsletter to stay updated.

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1UPcard Game Cartridge Cleaner FAQ's

 

(buy here)

Q: How many games can I clean with one card?

It depends.

When using the 1UPcard for routine maintenance on games in decent condition it can last for 150+ uses. When using the 1UPcard to clean games you just picked up from a garage sale that have been in a dingy basement for thirty years, you can expect to clean at least 50 games with one card. If you're not satisfied, we'll give your money back.

The fluid pad actually draws the dirt and corrosion into the pad, so even when it starts looking rough and worn, it still effectively cleans and polishes the contacts. You can also rinse the pad out with soap and water when it becomes visibly dirty.

Note: When batch cleaning, you should be able to clean at least 10 cartridges before having to re-moisten the fluid pad. The kit provides more than 100 applications of cleaning fluid.

Read the reviews to see what other retrogamers have said about using the 1UPcard. Also, check out the 1UPcard vs Qtip comparison.

Q: What is the fluid made of?

Pharmaceutical grade 99% isopropyl alcohol. It comes in an easy to dispense 1 ounce controlled dropper bottle. 

Q: How much fluid should I use?

There's really not a right or wrong answer to this. You do want the pad to be wet. We usually zig-zag fluid across the pad. It's not really possible to use too much, since you will be wiping it with the "dry" side afterwards, and the alcohol tends to evaporate quickly. You can waft the game to speed up drying if it looks wet, just make sure it is dry before inserting into console. When batch cleaning, you should be able to clean at least 10 cartridges before having to re-moisten the fluid pad. The kit provides more than 100 applications of cleaning fluid.

Q: Do I need to let the contacts dry before playing?

Just waft the cartridge for a few moments to dry the contacts. Don't blow into it! Blowing introduces additional moisture to your game which leads to more corrosion.

Q: Can I use the fluid on 1UPcard console cleaners?

No. Do not use solvents including isopropyl (rubbing) alcohol on a 1Upcard console cleaner. Solvents will cause premature wear.

Q: What games does it work on?

Works with Atari, Nintendo, Super Nintendo, Sega Genesis, N64 and others.

Q: Do I need to open up my game cartridges with specialty tools and clean the motherboard?

Nope. All you need is an effective cleaner for your game contacts.  

Q: Many tutorials on Youtube recommend several different chemicals to clean games. Which one is the best? 

The best product is 99% isopropyl alcohol. We've provided it in an easy to use, controlled dropper tip bottle. Use the 1UPcard for safe, effective cleaning every time you want to relive vintage video gaming magic.

 

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1UPcard NES Console Cleaner FAQ's

 

(buy here)

Q: How do you use the NES Console Cleaner?

Fully insert and remove the console cleaner several times. Do not use with liquid or store in the console.

Q: How many times can I use the NES console cleaner?

The console cleaner can be used over and over. The best practice is to clean it after use using a 1UPcard. Moisten the 1UPcard with WATER only. (Do not use solvents including isopropyl (rubbing) alcohol on your NES console cleaner. Solvents will cause premature wear.) Using the 1UPcard on the cleaning material will help remove grime and extend the life of the console cleaner, but it won't get rid of all of it. Even though there is still visible corrosion on the cleaner, it will continue to clean and buff the pin connector. 

Q: Can I use the console cleaner on my Retro-Bit®, Retron 3, 4, 5, etc.? 

Definitely.

Q: Do you sell replacement inserts?

Those can be found here.

Q: How does it clean the connectors?

The Console Cleaner uses a micro-abrasive material. It will remove corrosion from the contacts but not any metal.

 

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1UPcard N64 Console Cleaner FAQ's 

(buy here)

Q: How do you use the N64 Console Cleaner?

Fully insert and remove the console cleaner several times. Do not use with liquid or store in the console.

Q: How many times can I use the N64 console cleaner?

The console cleaner can be used over and over. The best practice is to clean it after use using a 1UPcard. Moisten the 1UPcard with WATER only. (Do not use solvents including isopropyl (rubbing) alcohol on your N64 console cleaner. Solvents will cause premature wear.)  Using the 1UPcard on the cleaning material will help remove grime and extend the life of the console cleaner, but it won't get rid of all of it. Even though there is still visible corrosion on the cleaner, it will continue to clean and buff the pin connector. 

Q: Can I use the console cleaner on my Retro-Bit®, Retron 3, 4, 5, etc.? 

Definitely.

Q: Do you sell replacement inserts?

Those can be found here.

Q: How does it clean the connectors?

The Console Cleaner uses a micro-abrasive material. It will remove corrosion from the contacts but not any metal.

 

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1UPcard Game Boy Console Cleaner FAQ's

(buy here)

Q: How do you use the Game Boy Console Cleaner?

Fully insert and remove the console cleaner several times. Do not use with liquid or store in the console.

Q: How many times can I use the Game Boyconsole cleaner?

The console cleaner can be used over and over. The best practice is to clean it after use using a 1UPcard Mini. Moisten the 1UPcard with WATER only. (Do not use solvents including isopropyl (rubbing) alcohol on your Game Boy console cleaner. Solvents will cause premature wear.)  Using the 1UPcard on the cleaning material will help remove grime and extend the life of the console cleaner, but it won't get rid of all of it. Even though there is still visible corrosion on the cleaner, it will continue to clean and buff the pin connector. 

Q: What systems is the Game Boy Console Cleaner compatible with? 

It is compatible with Game Boy™, Game Boy Color™ and Game Boy Advance™

Q: Do you sell replacement inserts?

Those can be found here.

Q: How does it clean the connectors?

The Console Cleaner uses a micro-abrasive material. It will remove corrosion from the contacts but not any metal.

 

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1UPcard SNES Console Cleaner FAQ's 

(buy here)

Q: How do you use the SNES Console Cleaner?

Fully insert and remove the console cleaner several times. Do not use with liquid or store in the console.

Q: How many times can I use the SNES console cleaner?

The console cleaner can be used over and over. The best practice is to clean it after use using a 1UPcard. Moisten the 1UPcard with WATER only. (Do not use solvents including isopropyl (rubbing) alcohol on your SNES console cleaner. Solvents will cause premature wear.)  Using the 1UPcard on the cleaning material will help remove grime and extend the life of the console cleaner, but it won't get rid of all of it. Even though there is still visible corrosion on the cleaner, it will continue to clean and buff the pin connector. 

Q: Can I use the console cleaner on my Retro-Bit®, Retron 3, 4, 5, etc.? 

Definitely.

Q: Is it also compatible with Super Game Boy and Game Genie?

Yep.

Q: I noticed it doesn't have those extra tabs on the side like some SNES games do. Why not?

We haven't able to source SNES shells that have space for the additional tabs on the sides. If you're aware of any vendors making those please let us know

Q: Do you sell replacement inserts?

Those can be found here.

Q: How does it clean the connectors?

The Console Cleaner uses a micro-abrasive material. It will remove corrosion from the contacts but not any metal.

 

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1UPcard SEGAConsole Cleaner FAQ's 

(buy here)

Q: How do you use the SEGA Console Cleaner?

Fully insert and remove the console cleaner several times. Do not use with liquid or store in the console.

Q: How many times can I use the SEGA console cleaner?

The console cleaner can be used over and over. The best practice is to clean it after use using a 1UPcard. Moisten the 1UPcard with WATER only. (Do not use solvents including isopropyl (rubbing) alcohol on your SEGA console cleaner. Solvents will cause premature wear.)  Using the 1UPcard on the cleaning material will help remove grime and extend the life of the console cleaner, but it won't get rid of all of it. Even though there is still visible corrosion on the cleaner, it will continue to clean and buff the pin connector. 

Q: Can I use the console cleaner on my Retro-Bit®, Retron 3, 4, 5, etc.? 

Definitely.

Q: Does the Sega Genesis Console Cleaner work on the 32X as well?

It sure does.

Q: How does it clean the connectors?

The Console Cleaner uses a micro-abrasive material. It will remove corrosion from the contacts but not any metal.

Q: Do you sell replacement inserts?

Those can be found here.

Q: Are you planning on making a Sega Saturn expansion slot cleaner?

It's on our list but demand is low. Sign up for product release updates here.

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 Read more reviews from 1UPcard users here